If you receive your shoes to find that they do not fit, you can return them to us within 14 days and you will receive an exchange or full refund, as long as the item returns to us in the original box and in an unworn, unsoiled condition. Read more.

If you have received one of our exclusive membership discounts, you can enter this as you go through to the checkout when you are paying for your items. All you have to do is enter the discount code as it appears as they will be case sensitive. The amount will then be taken off your order when you go to the next page to confirm your order. Read more.

Yes we do do a vast amount of international shipping. We currently ship across the world to over 40 countries, including Australia, USA & Canada and across Europe, everywhere from Poland to Spain. Our delivery charges do differ depending on where in the world you are, so be sure to check our full list before ordering. Read more.

Are you finding that the discount code you are entering upon checkout isn't taking any amount off your total price? This could be due to a number of reasons; it could simply be something to do with the case sensitivity of our discount codes or you may need to check the validity of the code. Read more.

If you need to return an item to us because it doesn't fit, you don't like it or it is faulty, all we ask is for you to post it back to us in an unworn, unused condition in the original packaging. (These guidelines may differ for those returning faulty goods). Return postage is at your own cost and risk, which is why we recommend you take out insurance at the Post Office. Read more.

To sign-up as a member to our website, all you need to do is provide us with a valid e-mail address. You will then need to choose your own unique username and password, which will allow you to see the discounted prices of all of the products included in our members offers. Our membership is, and always will be, FREE. Read more.

Yes, if you do not like your shoes you can return them to us where you can then receive a full refund or exchange. We understand that certain styles/colours may not be the same as you thought, and they may not suit a particular outfit you are wanting them to match. Therefore, we will accept any item for refund/exchange as long as we deem it unworn, unused and unsoiled. Read more.

If you have come to a product on our website and find that the product isn't available or your size isn't displayed, this probably means that we don't have the item/size in stock. However, if you do want to know if we get this in stock in the near future, we can set a stock reminder for you, which means you will be sent an e-mail if and when the product arrives back in our warehouse. Read more.

We currently have two different shipping delivery times, “Speedy Shipping” & “In-Stock” and the delivery times on these do vary. Items available for Speedy Shipping are available to be sent as your order is sent through but those items marked “In Stock” are shipped from our secondary warehouse to ourselves before we ship them out to you. However, the longest this will take is 4 days (within the UK). Read more.

Our ambition is to be the best for members, ensuring our members receive the best prices and offers available online. In order to do this you can expect membership discounts on a range of products, with up to 15% off on some brands, as well as regular promotional e-mails (no more than 2 a month) with discount codes to be used on many items. Read more.

Our ambition is to be the best for members, ensuring our members receive the best prices and offers available online. In order to do this you can expect membership discounts on a range of products, with up to 15% off on some brands, as well as regular promotional e-mails (no more than 2 a month) with discount codes to be used on many items. Read more.

In order to protect both customers and our company from fraudulent activity, we do have restrictions in place when it comes to the shipping of goods to alternative business addresses. We do ask that goods are delivered to the cardholders address or confirmed PayPal addresses. Equally, we will not deliver to addresses where the parcel can be intercepted by too many people, e.g. hospitals. However, we will endeavour, where possible, to make alternative arrangements for you. Read more.

If you are looking for a specific shoe or have a colour/style in mind but haven't got a specific shoe in mind, then we have a quick and easy search option available at the top of the website. All you have to do is select the style, colour and so on from the drop down options to reveal the search items. Read more.

When you order an item from Hobson Shoes, you will be given a unique reference number, which is located at the top of your confirmation e-mail, as “Order Reference:” followed by a 5 or more digit number. You will also receive this number again in the receipt you receive along with your shoes. Read more.

If there is a particular shoe that you are looking for but it isn't listed on our website, we welcome queries as to whether it is an item will we be getting into stock. All you have to do is visit our contact us page and send us an enquiry as to what shoe it is you are interested in. Or, if you have previously seen a shoe on our site that you can no longer find but wish to know if we will be receiving it again, then please contact us. Read more.

It is company policy to only deliver to confirmed, registered addresses of the cardholder as a bid to protect both us and customers from fraudulent activity. However, we do understand that delivery to your cardholder address may not always be convenient, which is why we endeavour to do everything we can to ensure your shoes are delivered to you in a way that is most convenient for you. To ensure this we will try and verify other addresses for you and ask you to accept full responsibility for your goods once they are signed for. Read more.

PayPal is one of the most preferred methods of payment online as it offers a safe, fast, secure way to shop online. Once you have entered your card and bank details into PayPal your details are safely stored so there is no need to re-enter your details into every site you shop with, giving you peace of mind that all of your details are safe. Equally, you can easily monitor your balance and orders from one single place. All you have to do to pay through PayPal at Hobson Shoes is select this option upon checkout. Read more.

Google Checkout offers an easy, safe payment method, and one that once you've set it up it can be used time and time again. If you do do a lot of online shopping, Google Checkout and PayPal are ideal methods of payment because they allow you to monitor your online spending and track all of your orders from one place. It also offers a safe method of payment if you are unsure of the security of a website. To use Google Checkout on Hobson Shoes, all you have to do is selected it as your preferred payment method upon checkout. Read more.

Our shopping cart provides a quick, easy and safe method of payment, allowing you to use your credit or switch card to pay for your items. Our step-by-step process makes it easy to pay for your goods; all we ask is that you ensure all of your details are entered correctly and the card address is the same as your delivery address as it is company policy to ship to the cardholders address only. This is for fraud prevention purposes. Read more.

To change your password all you need to do click on the “Forgot Password” link to the right of the “Log In” button. You will then be taken to a screen where you will need to enter your username and you will then be sent an e-mail, which will give you your new password. You can then change this using our change password option. Read more.